Competenz Helpdesk

First, how to enable local recording

1.      Sign in to the Zoom site -> https://zoom.us. 

2.      Click Settings.

3.      In the Recording tab, navigate to the Local Recording option and verify that the setting is enabled.

4.      If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.
Note: If the option is grayed out, it has been locked at either the group or account level, and you will need to contact your Zoom administrator.

Starting a local computer recording

The host must record the meeting or grant the ability to record to a participant.

1.      Start a Zoom meeting as the host.

2.      Click the option to Record.

3.      If there is a menu, select Record on this Computer.
 Hosts will see the following recording indicator in the top-left corner while recording is active.

Participants will see the following indicator in the top-left corner while the recording is active.

4.      Click Participants to see which participants are currently recording.

Note: Dial-in participants will hear a message informing them that the meeting is now being recorded unless disabled by the host.

5.      After the meeting has ended, Zoom will convert the recording so you can access the files.

6.      Once the conversion process is complete, the folder containing the recording files will open.
Note: By default, the audio/video file (MP4) will be named Zoom_0.mp4. The audio only file (M4A) is named audio_only.m4a.

Note: 

·         If the meeting unexpectedly shuts down or if the conversion process is interrupted, the recording files could become corrupted and non-recoverable. Restarting or shutting down your computer, putting the hard disk to sleep, or closing your laptop will interrupt the conversion process.

·         If the conversion process is not successful after the meeting has ended, you can try to convert the files again by navigating to the recording location and double clicking the recording files.

Stopping or pausing a local recording

During a Zoom recording, a participant can Stop or Pause the recording. If a participant stops the recording and starts it again, a new video file will be created for the next recording segment. If a participant pauses the recording and starts it again, Zoom will record to the same video file for the recording segment.

1.      After a recording has been started, click Pause or Stop Recording at the bottom.

 The recording can also be stopped or paused by clicking the indicator in the top left corner.

2.      When a recording is paused, the following indicator will be displayed in the meeting.

3.      To resume the recording, click Resume Recording at the bottom

 The recording can also be resumed by clicking the indicator in the top left corner.

4.      After you stop the recording, you can access the local recording files on your computer.

Accessing and converting local recording files (desktop client)

Note: For versions 4.6.10 or higher, you can't convert local recording files by double-clicking the Zoom files. You must follow the steps below to convert the files. If you're issues converting a local recording, see our troubleshooting suggestions.

1.      Open the Zoom desktop client and click Meetings.

2.      Click the Recorded tab and select the meeting with a local recording.

Note:

·         Local recordings display the file path and options to option, play, or delete the recording.

·         If you only see the Open option, it means the recording is a cloud recording.

·         If you have a local recording that hasn't been converted to a video file yet, click Convert to convert the recording to a video file and display the options below.

3.      You can access these options to manage your local recordings:

·         Open: Open the folder that contains the recording files.

·         Play Video: Play the recorded meeting using your computer's default media player.

·         Play Audio: Play the recorded meeting audio with your computer's default media player.

·         Delete: Permanently delete the recording from your computer.

·         Refresh icon : Refresh the recording list if you don't see your recording.

4.      (Optional) Follow the steps to share a local recording if you want others to see your recording.

Note: If there are issues opening or playing the file, check the default recording location and ensure the files are in the correct place.

Share your recording to other users

To locate the recording files on your computer:

1. Sign in to the Zoom client.
2. Click Meetings.
   
3. Click the Recorded tab.
   
4. Select the meeting you would like to view the recording for and click Open. This will open the folder where your recording files are stored. The MP4 file is the video file. This will be in