Before you proceed make sure you prepare a strong new password that meets the following password complexity requirements:

  •        Must be at least fourteencharacters
  •        Must be a mix of letters and numbers
  •        Must have at least have one capital letter AND one special character (eg. @ # $ . ,)
  •        Must not be one of your last five passwords (create a new one)
  •        Avoid full common words inside your password eg: “Password”, “Monkey” or “Dog” 
  •        Avoid using your name birthdate in your password
  •        Good practice is to take a common word and misspell it, then replace letters with numbers and special characters eg: “ch@ngg3th@w0rLd”

 

After successfully changing your password, you MUST complete the synchronization steps so you can still login after you restart your laptop. 

 

Note: You don’t have to be connected to the Competenz VPN to change your password using this process. If you have recently changed your password within the last 7 days and have forgotten your new password, please log a request to reset your password.

          

 

How to reset your password or unlock your computer

 

1. In your browser, go to https://passwordreset.microsoftonline.com/

 

2. You’ll be prompted for your <username>@local.competenz.org.nz and a CAPTCHA code. Please note: this is not your regular email address – you must include “@local.competenz.org.nz”

 

3. On the next screen, you can then choose to reset your password by selecting “I forgot my password”.  

 

If you just need to unlock your computer, please select “I know my password, but still can’t sign in” then continue with the following verification steps below (steps 4-7).

Note - you will not need to enter a new password or synchronise your laptop if you are unlocking your computer without changing your password.

 

 

4. Next is the first step in the verification process. There are two verification steps required, you can choose any of the options on the left for each of them.

 

 

5. Depending on your choice, you’ll receive a text, email (to your personal email address) or call with the verification code. Key in the code.

 

 

 

6. Next is step two of the verification process. You can choose from the remaining options on the left.  Note: You need to use +64 as the prefix of your phone number. 

 

 

7. The same as with step five, you’ll receive a text, email (to your personal email address) or call with the verification code. Type in this code then click “next”.

 

 

8. You’ll then be asked to type in your new password. Click “Finish” when done.

 

 

 

 


IMPORTANT: ENSURE TO COMPLETE THE NEXT STEPS TO SYNCHRONISE YOUR PASSWORD

 

9. After successfully changing your password, log in to the Azure VPN with your new password. Make sure you disconnect first if you are already connected. 

             

10. Once disconnected, clear the sign-in info in Azure VPN so it prompts for you to enter your new password. To clear sign-in info, click the ellipsis and select Configure
              


11. On the right-hand side of Azure VPN, scroll to the bottom, click Clear Saved Account and click Save button
            




12. Connect to Azure VPN and when prompted to signed in, select Work or School account and re-enter your email and your new password. 
      (NOTE: Select this option only after changing your password as it allows you to re-enter your new password)


              
 
            


13.   You will get prompted to authenticate with MFA on your mobile device:

           



14. Once successfully connected to VPN, press CTRL+ALT+DEL keys and select "Lock" on your screen


            


15. Then unlock your screen and log in with your new password. This will fully synchronise your new password. 


16. Once you've successfully logged in back to your laptop with the new password, close / relaunch OUTLOOK so that it would use your new session with the new password. Do the same with TEAMS.


NOTE: There might be chance you'll be prompted for your new password when relaunching Office365 apps, just key in your new password when asked. Also re-enter your new password where applicable(Portal, Reporting, CZ Hub, TMS)

 

 





https://competenz.freshservice.com/support/solutions/articles/5000073342