How to Resolve OUTLOOK not opening after successfully changing Account Password
SYMPTOMS
After successfully changing your password via the Self-service Password reset tool (steps here https://competenz.freshservice.com/support/solutions/articles/5000073342), you cannot open OUTLOOK or with the following error.
SOLUTION 1:
- Click on the START MENU -> Type “Credential Manager”
- From here, click on the WINDOWS CREDENTIALS tab
- Locate the MicrosoftOffice16_Data:SSPI and MicrosoftOffice15_Data:SSPI details and delete these entries.
- Launch OUTLOOK again and if prompted, enter your username (username@local.competenz.org.nz) and new password.
SOLUTION2:
If the first solution will not work, create a new OUTLOOK profile via these steps.
- Start Menu -> CONTROL PANEL -> Mail (make sure you’re using the small icons to easily find this).
- Click SHOW PROFILES.
- Click ADD and follow the Wizard. It should automatically pickup your email address.
- Before the end, you’ll be prompted to enter your username and password.
- Once done, make sure to select the new profile in the “Always use this profile” field (see step #3). Then click OK to save.
- Open OUTLOOK and wait for a few minutes for the emails to synchronize to your new OUTLOOK profile.
https://competenz.freshservice.com/support/solutions/articles/5000079890