Browsers 



Ensure you are using either Google Chrome or Firefox when completing Online Training Agreements. Internet Explorer does not work well with the platform at this stage.






 


Log in issues 



When the user logs on to CZ central will see a log on screen as shown in the picture below. 



Employers should not select the windows icon as this is for internal Competenz users only. 



Employers can gain access by entering their email and password and clicking ‘Log in’. 



Once the user has entered these details they will be taken to the CZ central home page where they will see a number of tiles, there should be a tile for ‘Training Agreements’, if this tile is not present then you will need to complete the Cz Portal Registration Form and submit to CSC.






 


The user will be taken to another log on page where they should enter their user email and password again just like in the first step above not clicking on the windows icon to get access. 



We are working on a single sign on process that will eliminate the need to log in again here. Once the single sign on issue has been resolved this step will be removed.






 


If the user receives an error message similar to the screen shot below, they should clear their browsing history/cache and log on again. If this doesn’t fix the problem, contact Clare with a screenshot.




 





 



 


Clearing browsing history / cache 



Refer to the following KB article for clearing cache in Google Chrome


 


Firefox 



Click on the menu button on the top right hand pane which is three vertical lines, then click ‘Settings’.





 

A new window will open with a menu on the left. Under Find in Settings type 'cache' and press enter






Click Clear Data




 A new window will open, click Clear








 


Company or contacts not showing 



Before troubleshooting solutions to a company and/or contacts not showing up in the online training agreement platform please ensure that you have checked that you are listed as ‘portal account manager’ in TMS and your company contact is listed as ‘portal employer’. This must be in TMS at least 24 hours before it will show up in the online platform. 



Where the above has been followed and information is still missing we need to be able to determine the source of the problem. To do this we need to you to try access the same information from another browser (Chrome or Firefox) or use incognito mode in your current browser (see below).




 






 






https://competenz.freshservice.com/support/solutions/articles/5000058976