Competenz Helpdesk

Issue: When trying to login to the Te Whare site, users encounter looping issue when verifying their identity Solution: There are two workaround f...

Let people know if you're working from the office or remotely by setting up your work location for the day.  To set your location for the day in T...

To manage Microsoft Teams notifications, select   at the top right of Teams, then select Settings > Notifications                Turn off...

Issue: User was trying to view a document in SmartTMS, however, when prompted for Microsoft 365 credentials, it prompted for additional information is...

Competenz operates a shared WiFi SSID with other divisions of Te Pūkenga, to allow staff to automatically connect to an internet-accessible WiFi network. ...

If you have your shortcuts missing on your taskbar, you can re-add them back through the following steps. 1. Click the Search icon from your t...

Issue: Some users are unable to link and save emails to SmartTMS from Outlook. The following error message is displayed when linking the email: ...

You can now use new zooming controls while viewing screenshare during Teams meetings. From the lower-left side of the Teams meetings, use the butt...

Freddy - IT Virtual Agent App provides knowledge base article to your most common IT issues. It helps users to work through the solutions based on t...

There are several search and filtering options to help you find messages, people, files, and other info shared in Teams. Start any search from the search ...