Competenz Helpdesk

Issue:  The following message is displayed when opening Outlook Workaround: We are currently working on this issue. In the meantime, wh...

When searching for emails in Outlook, you may want to determine whether an email is saved in a specific Outlook folder/location.  1. Search for email ...

The new Microsoft Teams changed the default layout of the Teams channel you are part of to a grid layout.   To change the layout to a...

1. From your browser, open FreshService, go to the View you want as the new default for your browser shortcut. 2. Copy the URL  ...

You can now revisit highlights of your Microsoft Teams meeting recording with the meeting recap. View your meeting recording, shared content without switchi...

When using Google Chrome, you'll sometimes encounter the Update button showing at the upper right-side of your browser. This means there are latest vers...

If you're still using the classic Microsoft Teams, the following message is displayed. By July 1, 2024, the classic Microsoft Teams wil...

There is new VPN software that we are using which ties in to your username and password, and uses your MFA to confirm it’s really you. To use this software:...

Please note that there is a company-wide signature that is applied to all outgoing emails, which you do not see in Outlook. Any signature that you create us...

TeamViewer have a new user interface. To share your TeamViewer details for ICT team to remotely troubleshoot issues on your machine, click the copy icon as ...