What is Freddy?
Freddy provides knowledge base articles to your most common IT issues. It helps users to work through the solutions based on their queries and articles as displayed by Freddy.
You can access Freddy using the following:
To access the Self-Service Portal, please use this link https://competenz.freshservice.com/support/home
- More detailed information can be found in this link on How to use Freddy - Self-Service Portal
To access the IT Virtual Agent App, you need to install the app in Microsoft Teams.
- Follow the steps in the Installation Guide - Freddy - Virtual Agent App
- More detailed information can be found in this link on How to use Freddy - Virtual Agent App
https://competenz.freshservice.com/support/solutions/articles/5000077298