Public FAQ
Default solution folder, feel free to edit or delete it.
How to assign the Spotlight video in a Zoom Webinar (HOST)
Assigning the SPOTLIGHT VIDEO means that that selected panelist will be the one attendees...
Fri, 8 Sep, 2023 11:29 AM
HOW TO CHANGE YOUR PASSWORD ON YOUR LAPTOPS / DESKTOPS
NOTE: You can only follow these steps when you are PHYSICALLY LO...
Tue, 29 Apr, 2025 1:01 PM
HOW TO UPDATE EMAIL PASSWORD ON IPHONE
The following steps needs to be taken 5-10 minutes after you’ve change your domain account password o...
Fri, 8 Sep, 2023 11:39 AM
If you recently reset your password and are working from home, you now need to synchronise this new password to your laptop in order to access our network r...
Thu, 10 Apr, 2025 1:08 PM
When an account manager creates a visit report in OAP and does not include company name in the scheduling screen from TMS, a Visit Report is created and s...
Mon, 18 Sep, 2023 4:41 PM
Option 1: Using OAP
In OAP, run the Visit Report by opening Learner record and selecting Visit report and clicking Run visit report
...
Fri, 8 Sep, 2023 12:12 PM
If you are working in OAP and you can see that the company name is not showing up in the Active learners list, like below:
1. Open ...
Mon, 18 Sep, 2023 3:34 PM
There is a known issue with HP Elitebook X360 laptops when trying to log a Visit with a Learner - selecting the Time picker drop-down doesn't show the...
Fri, 8 Sep, 2023 1:03 PM
When using TMS you can see that the headings of menu items on the left side of TMS are missing (grey text on grey box).
We have d...
Mon, 24 Jun, 2024 1:40 PM
You can customize your TMS page to reflect the data you come across frequently, it saves time to go find specific searches or look up each learner\enrolme...
Fri, 8 Sep, 2023 1:10 PM